Effective communication is one of the pillars of a successful law firm. It will be instrumental in managing client relationships, as well as improving productivity and efficiency within the organization. With this, in the rest of this post, we will list down some of the best things that can be done by the management of the law firm to streamline communication.
- Use Law Practice Management Software
A law practice software, which also functions as legal billing software, is one of the best ways to improve communication practices in the firm. This will increase the availability of lawyers since they can work anytime and anywhere. The documents that they need to study the case can be sent electronically in a secure framework. It can also be used to send invoices to clients in a timely manner. This will also help in scheduling meetings.
Looking for the best law practice management software to use? While there are countless options available, one of the most promising is Rocket Matter.
- Create a Client Portal
This is related to what has been mentioned above with regards to using a law practice management software. With a client portal, you will have a dedicated platform that can be used when communicating with the clients, such as when asking them to send documents that are necessary. It fosters collaboration between the firm and the clients in an environment where security is emphasized.
- Publish a Newsletter
While it might seem like an obsolete idea, a newsletter can still be effective these days and can be an important element when streamlining communication. It is a great way to provide an update on what is happening in the firm. However, for the newsletter to be valuable, it should contain relevant information. Also, pay attention to the frequency at which it is published or distributed. Sending it more than once in a month can already be an over-kill.
- Use a Chat Tool
This is especially true for large firms operating in multiple locations. A chat app can help to provide a single platform where members of the workforce will be able to communicate. By being able to talk to each other in real-time, it will be quicker to address key issues, which will positively impact productivity. This will also be vital in building better working relationships.
- Assign a Point Person
To keep communication within the law firm clear and streamlined, it is also necessary to have a point person. There should be an individual who is tasked to distribute responsibility. This will help to keep everyone in the loop and prevent miscommunication. This person will be the main source of information to keep things organized.
In sum, communication is the key to make clients happy. To add, it is also critical in improving the productivity of the lawyers and other members of the workforce. Because of this, it is essential to pay attention to the strategies that have been mentioned above for improved communication.