As the contemporary commercial environment continues to change, shift, and expand, so too does the way we communicate. In this regard, it’s important to note that modernised phone systems have come a long way during the past several years and they are becoming increasingly popular in a myriad of industries, sectors, and service-oriented niches.
This brief article will highlight the benefits and advantages associated with new-age hosted phone systems and describe how they can help take your operations to the next level.
Robust Internet-Based System
The number-one question with regard to a hosted phone system is, as expected, “How does it work?”
In its simplest sense, a hosted system allows end users to connect to a powerful telephone network directly through the Internet. All of the hardware, servers, and technicians are situated in a remote off-site location, which allows businesses to mitigate the detriments associated with servicing a physical, in-house telephone line.
Decreased Hardware Overhead and Servicing Costs
If you partner with a reputable communications organisation, you can circumvent the exorbitant expenses associated with maintaining a traditional phone system:
- No expensive up-front capital investment
- No telephone system hardware
- No dedicated telephone lines
- No line rental charges
- No need for on-site maintenance
- No need for technicians or service personnel
As such, your company will be able to enjoy the benefits of a contemporary, streamlined telephone platform without any of the equipment or overhead requirements associated with traditional systems.
Wide Range of Included Features
A hosted phone system also comes equipped with numerous features that can help you stay connected, informed, and up to date with all of your internal operations:
- Inclusive access to modern telephone services including voicemail, email, remote call management, automatic receptionists, corporate directories, on-hold music, and voice messaging
- Mobile integration across a wide range of devices
- Multiple phone numbers per device
- Data collection and real-time key performance reporting
- Selective call recording on incoming, outgoing, and internal conversations, all of which are stored in an audit memory bank
- An extensive communications suite, which allows interconnectivity between video conferencing, instant messaging, email accounts, and voicemail, just to name a few of the most prominent systems
- Built-in security features such as fraud prevention, quality control, breach detection, whitelisting, and blacklisting
- Compliance provisions to ensure adherence to FSA or PCI standards
As you can see by now, a hosted system will supply your business with all of the most crucial technology and virtual equipment, which is a far cry from what you’d find in a traditional telephone network.
Arguably the most important aspect of a hosted phone system is the promise of readily available scalability, which means that as your business expands or contracts throughout the year, you’ll be able to easily add or remove lines as you see fit. This allows you to provide top-notch customer service while simultaneously managing your call volume, costs, and seasonal demand.
As any seasoned business executive will tell you, the decision to switch from an on-premises phone network to a hosted system is essentially a no-brainer, especially when considering the heightened call quality and countless inclusions that come with these Internet-based platforms.